Frequently Asked Questions

General Questions

1. What is BURŪV?

BURŪV is a skin health and beauty smart band designed to track your sun exposure, provide personalized skin health insights, and guide you in protecting your skin from UV damage, aging, and sunburn.

2. How does BURŪV help protect my skin?

BURŪV measures  personalized sun exposure based on your skin type ( 1-6) and your SPF. It  sends you reminders to reapply sunscreen based on your skin goals. By tracking your daily sun habits, it helps you make proactive decisions to protect your skin and preserve its health and beauty.

3. Who is BURŪV designed for?

BURŪV is for anyone who wants to take better care of their skin—whether you’re focused on preventing wrinkles, avoiding hyperpigmentation, or protecting against sunburn and long-term damage.

4. Can BURŪV prevent skin damage or aging?

BURŪV helps reduce the risk of skin damage by guiding you to take the right protective measures against UV exposure. While it doesn’t prevent aging or damage directly, consistent use of its AI proprietary insights can help maintain healthier, more youthful-looking skin.
5. What makes BURŪV different from other wearables or UV trackers?
BURŪV is the only wearable that pairs real-time UV tracking with actionable nudges and It integrates seamlessly with your Apple Watch for a smooth and intelligent experience.

Functionality and Features

6. How does BURŪV measure sun exposure?

BURŪV uses advanced UV sensors on the wrist to measure the UV index and track your cumulative exposure throughout the day.

7. What is the Skin Vitality Score, and how is it calculated?

The Skin Vitality Score is a daily rating from 1 to 10 that reflects how well you’re protecting your skin. It factors in your UV exposure, sunscreen use, and habits like seeking shade to give you a snapshot of your skin health and beauty potential.

8. Does BURŪV work indoors or on cloudy days?

Yes, BURŪV measures UV exposure regardless of weather conditions. Even on cloudy days or indoors near windows, UV rays can still reach your skin, and BURŪV accounts for that.

9. How does BURŪV nudge me to reapply sunscreen?

BURŪV sends subtle notifications to your Apple Watch or smartphone when it detects that your sunscreen’s effectiveness may be wearing off based on your activity and UV exposure.
10. Does BURŪV integrate with my Apple Watch or smartphone?
Yes! BURŪV is designed to work seamlessly with Apple Watch and iPhone, providing real-time notifications, insights, and tracking through an easy-to-use app.
11. Can BURŪV track other skin-related metrics besides UV exposure?
Currently, BURŪV focuses on UV exposure and skin vitality. Future updates may include additional metrics to provide even more comprehensive skin health insights.

Usage and Benefits

12. How do I use BURŪV daily?

Simply wear BURŪV on your wrist and sync it with your Apple Watch or smartphone. Check your Skin Vitality Score, follow sunscreen reminders, and review daily insights to make informed decisions about protecting your skin.

13. Do I need to wear sunscreen even if BURŪV says the UV index is low?

BURŪV will guide you on sunscreen use based on your UV exposure. For low UV days or less exposure you may not need sunscreen, but BURŪV still tracks your habits to help you build long-term protective routines.

14. How accurate is BURŪV’s UV measurement?

BURŪV uses highly calibrated UV sensors to deliver accurate and reliable UV index readings directly from your wrist.

15. What kind of insights does BURŪV provide about my skin health?

BURŪV provides insights on your cumulative sun exposure, sunscreen application habits, and personalized tips to improve your Skin Vitality Score.

16. Will BURŪV help me prevent wrinkles and signs of aging?

Yes! By guiding you to protect your skin from UV damage, BURŪV helps you prevent premature aging, including wrinkles, hyperpigmentation, and loss of radiance.

Compatibility and Setup

17. What devices are compatible with BURŪV?

BURŪV is compatible with Apple Watch and iPhones running iOS 14 or later.

18. How do I pair BURŪV with my Apple Watch?

Simply download the BURŪV app, follow the pairing instructions, and connect the band via Bluetooth. The app will guide you through syncing with your Apple Watch.

19. Does BURŪV require a subscription for advanced features?

Some premium features, like advanced insights and personalized recommendations, may require a subscription. Basic tracking and reminders are included without additional costs.

20. Can BURŪV be used without an Apple Watch?

No.  BURŪV can also be used with the BURŪV app on your smartphone, and pairing it with an Apple Watch offers the most seamless experience.

Technology and Science

21. What technology powers BURŪV’s UV tracking?

BURŪV uses proprietary UV sensors, advanced algorithms, and machine learning to deliver precise measurements and personalized recommendations.

22. How does BURŪV personalize recommendations for my skin?

BURŪV factors in your skin type, past exposure history, and daily habits to provide tailored guidance for protecting and maintaining your skin.

23. Is the science behind BURŪV’s Skin Vitality Score backed by research?

Yes, BURŪV’s algorithms are based on dermatological research and validated models for UV damage and skin aging.

24. How is BURŪV different from a regular UV index app?

BURŪV provides real-time tracking directly on your wrist, personalized nudges, and actionable insights—not just UV data or forecasts. It’s an integrated system designed for proactive skin health management.

Maintenance and Durability

25. How do I charge BURŪV?

BURŪV comes with a magnetic charging dock. Simply place the band on the dock, and it will fully charge in approximately two hours. Your Apple Watch and your band charge seamlessly together. 

26. How long does BURŪV’s battery last?

BURŪV’s battery lasts up to 7 days on a single charge, depending on usage.

27. Is BURŪV waterproof or sweatproof?

Yes, BURŪV is water-resistant and designed to handle sweat, light rain, and everyday splashes, and swimming. BURŪV has similar water resistant features as your Apple Watch. 

28. What should I do if my BURŪV band gets damaged?

Contact our customer support team to explore repair or replacement options.

Privacy and Security

29. How does BURŪV handle my personal data?

Your data is securely stored and anonymized. We do not share your personal data with third parties without your consent.

30. Will my skin and health data be shared with third parties?

No, your data is private and will only be shared with third parties if you opt in.

31. Can I delete my data if I stop using BURŪV?

Yes, you can request the deletion of your data at any time through the app’s privacy settings.

Purchasing and Support

32. Where can I buy BURŪV?

BURŪV is available on our website and select retailers.

33. What is BURŪV’s warranty policy?

BURŪV comes with a 1-year limited warranty that covers manufacturing defects.

34. What is your return or refund policy?

We offer a 30-day return policy for unused products in their original packaging.

35. Can I purchase replacement bands for BURŪV?

Yes, replacement bands will be available on our website.

36. How can I contact customer support?

Visit our support page, email us at support@buruv.com, or call our helpline for assistance.

Future and Vision

37. Are there plans to expand BURŪV’s features?

Yes, we’re constantly innovating and plan to roll out updates that include enhanced tracking, insights, and new features.

38. Will BURŪV work with other wearables in the future?

We aim to expand compatibility to additional wearables and platforms. Stay tuned for updates!

39. How does BURŪV contribute to sustainability and skin health awareness?

BURŪV promotes mindful sunscreen use, reducing waste and overapplication, while empowering users to take control of their skin health with science-based insights.