Refund Policy
Effective Date: April 1, 2025
1. Overview
At Buruv, we strive to provide high-quality products/services and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below.
2. Eligibility for Refunds
- Physical Products: Refund requests must be made within 10 days of receiving the product. The product must be unused, in its original packaging, and returned in the same condition.
- Digital Products/Services: Due to the nature of digital goods and services, refunds are granted only if there is a proven issue that prevents usage.
- Subscriptions: Subscription fees are non-refundable, but you may cancel your subscription at any time to avoid future charges.
3. Refund Process
- To request a refund, contact our support team at support@BURUV.com with your order details.
- Refunds will be processed to the original payment method within 10 business days after approval.
- Customers may be responsible for return shipping costs unless the product is defective.
4. Non-Refundable Items
- Sale or promotional items
- Personalized or custom products
- Services that have already been rendered
5. Contact Us
For refund inquiries, please contact us at support@BURUV.com